There's no choice of protocols: it's OpenVPN-only. It loaded when our device started, and there's no built-in way to stop that. The app doesn't have a single user-accessible setting, either. There's not even a Cancel button to stop a lengthy connection attempt, if it isn't working: you have to wait for the app to time out. No Favorites system to group your commonly-used locations (although a 'recently used' list helps with that). No latency or ping times to help you make a smarter choice. There's no 'Automatic' option to choose the nearest server, for instance. Unfortunately, the apps are also very basic. The Mac app displays a little more status information on the right – original and current IP address, current upload and download speeds, the amount of data uploaded and downloaded – but is otherwise identical. Just double-click a location to connect, and tap a button when you're done to disconnect. There's a list of alphabetically sorted locations in a right-hand sidebar, and you can use the search box, or scroll down to find whatever you need. Urban VPN's Windows app is very easy to use. The desktop apps are at least user-friendly, but mainly because there's nothing to them (Image credit: Urban VPN) Desktop apps The website claims it 'protects your privacy', but there's no evidence here to back that up. Urban VPN hasn't put itself through a public audit to verify what it's doing, either. But when we tapped 'About' on our Android app, it displayed a 'Can't open this link' error, and we weren't able to opt out. The website claims you can prevent your data being sold by choosing an option on the mobile VPN's 'About' screen. Still, whatever it logs, Urban VPN keeps this data to itself, though, right? Nope: the policy says it might share information 'for security and fraud detection', 'as required by law or regulation' or 'with trusted partners and third parties.' The End User License Agreement for the iOS app goes even further, explaining that the free version also collects 'web page URLs and device screenshots', supposedly to 'identify web pages that load slowly or apps that load slowly.' If the company has URLs, why does it need screenshots? And is it really now admitting that it's collecting data on the apps you use? For example, it describes one paid feature as 'No user data to be collected except the information needed to provide the Services' functionality.' We'd like to know exactly what information that is, but the company isn't saying. Urban VPN says this only applies to the free edition, but the small print is a little vague. In particular, the privacy policy has a lengthy list of all the data Urban VPN collects: device IDs, IP addresses, search engine results, web pages visited, 'clicked stream data' and more. The website does provide a lot of information in other relevant areas, though. Urban VPN says it uses OpenVPN, and we confirmed that on the desktop, but its website has no detail on the mobile apps or how they protect your data. If you're concerned about the idea of your VPN traffic passing through other devices, then you would not be alone – so are we. * Visit our FAQs at also check out our "Terms of Use" and "Privacy Policy" at CONTACT USįounded in 2008, HOLA™ is the fastest growing VPN company in the world with over 200,000,000 downloads worldwide.Ĭopyright © 2020 Hola VPN Ltd.Urban VPN makes big claims on privacy, but doesn't back them up (Image credit: Urban VPN) Privacy and logging * In-app payments through iTunes cannot be refunded. * Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable * You can turn the auto-renewal off by going to your Account Settings. It will stay active until the end of the paid period. * You may cancel your subscription anytime. * Your account will be charged for renewal within 24-hours prior to the end of your selected subscription. * The subscription renews automatically unless the auto-renew is turned off at least 24 hours before the end of the current billing period. * The payment will be charged to your iTunes Account at confirmation of purchase. By subscribing, you get unlimited access to VPN services. You can choose from three subscription plans: $9.99 per week, $11.99 per month, and $83.99 per year. * HolaVPN is a paid service and requires a subscription. * Mask your IP address to browse the web and open apps privately & anonymously * If you use Hola VPN Plus on your PC or Mac, you may use your existing account on your iPhone/iPad apps. Access the internet from over 40 locations worldwide while keeping your mobile activities safe & private.
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